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Refund Policy Thank you for purchasing our digital products from nirmal.soutions .We value your business and strive to provide you with high-quality, valuable resources. As our products are digital and intangible goods, they are generally irrevocable and cannot be physically "returned." Please read our refund policy carefully before making a purchase. 1. General Policy (All Digital Products) All sales of digital products are final and non-refundable once the product has been downloaded, accessed, or sent to you, except as explicitly stated in the exceptions below. This policy is in place because: The product can be instantly consumed or replicated after purchase. There is no way for us to verify that you have stopped using the product after a refund is issued. By purchasing a digital product from nirmal.soutions, you agree to this policy. 2. Exceptions to the No-Refund Policy We understand that technical issues or misrepresentations can occur. We offer a full refund only in the following limited circumstances: A. Major Technical Defect If the digital product you purchased is completely unusable due to a major technical defect caused by us (e.g., the core file is corrupt, a download link fails consistently after multiple attempts, or the content cannot be accessed on standard devices/software as advertised). Requirement: You must contact us within 7 days of the purchase date, providing clear evidence (screenshots, videos, error logs) of the technical defect. Our Action: We will first attempt to fix the issue and provide you with a working copy. If we are unable to resolve the issue within 48 hours of your notification, a full refund will be processed. B. Gross Misrepresentation If the product description on nirmal.soutions grossly and materially misrepresents the core functionality or content of the purchased product. Requirement: You must contact us within 7 days of the purchase date, detailing exactly how the product fails to match the description. Minor differences or personal dissatisfaction do not qualify. 3. Non-Refundable Situations (Common Reasons) Refunds will NOT be issued for the following reasons: Change of Mind: You simply decide you do not want the product after purchasing it. Failure to Read Details: You purchased the product but did not read the description, prerequisites, or system requirements (e.g., "I thought this was a physical book," or "I don't have the software needed to use this template"). Lack of Results: Your personal results are not what you expected (we cannot guarantee results, as they depend on individual effort and external factors). Discounts/Sale Prices: You purchased the product at full price and it later went on sale. Download Issues Caused by Customer: You exceed the download limit or fail to download the product within the given timeframe. 4. How to Request a Refund (If Applicable) If your purchase meets one of the exceptions listed in Section 2, please follow these steps: Send an email to support@nirmal.soutions Use the subject line: REFUND REQUEST - [Your Order Number]. Include the following information in the body of the email: Your full name and email address used for the purchase. The product name(s) being referenced. The date of purchase. A detailed explanation of why you are requesting a refund, referencing the applicable exception (A or B). Any necessary evidence (screenshots, error messages, etc.). We will review your request within 3-5 business days and notify you of the outcome. 5. Processing a Refund If a refund is approved, it will be processed and credited back to the original payment method used for the purchase. Please allow 7-10 business days for the refund to reflect in your account, as processing times are dependent on your bank or payment gateway. The refund amount will be for the product price only; any transaction fees or currency conversion costs charged by your bank may not be recoverable. 🇮🇳 Contact Information (India) For any questions about our Refund Policy, please contact us: Email: support@nirmal.soutions Business Hours: [e.g., Monday to Friday, 10:00 AM - 6:00 PM IST] Address : 40/585 Khatu path, Salisbury park, Pune 411037, Maharashtra, India